Can work be fulfilling?
I still remember that day very well. It was a Saturday, I was about to watch a Premier League game when I noticed a Slack notification. A message was posted by one of our support engineers asking for help with a customer escalation. The description of the issue looked ominous. I knew the weekend was likely gone and that I had to call a few engineers to start looking at the issue immediately.
Over the next few minutes there was a flurry of activity on Slack between the support and on-call team. Minutes later some engineers outside of the on-call team volunteered to come into the office…